Question 1

What is an AI agent, and how is it different from a chatbot?

Accepted Answer

A chatbot follows a fixed script and gets stuck when a question doesn't fit it. An AI agent understands what the customer means, answers in their language and can act on it: check your calendar, take a booking, update your CRM or pass the conversation to a person.

Question 2

Which channels can an agent work on?

Accepted Answer

WhatsApp, Instagram, your website, email and phone calls. One agent can cover several channels at the same time, with the same knowledge everywhere.

Question 3

Which languages does it speak?

Accepted Answer

Albanian and English as standard, plus Italian and other languages when your customers need them. It replies in the language the customer writes in, even if they switch mid-conversation.

Question 4

What happens when the agent doesn't know the answer?

Accepted Answer

It doesn't guess. It tells the customer that a person will follow up and sends the conversation to your team with a short summary. You decide which topics it must always hand over, such as complaints, special prices or anything sensitive.

Question 5

Can it make mistakes?

Accepted Answer

Yes, like any AI. That's why we limit it to the information you give us, test it with your team before any customer sees it, review its conversations and keep a person in the loop for anything sensitive.

Question 6

Do we need to change our systems to use an agent?

Accepted Answer

No. The agent connects to the tools you already use, such as your calendar, booking system, CRM, online shop or spreadsheets.

Question 7

Who owns the customer data?

Accepted Answer

You do. For the agents we run for you, your business is the controller of the data and we act as a processor on your behalf, under a data processing agreement that we sign before launch.

Question 8

Do you use our conversations to train AI models?

Accepted Answer

No. We use your data only to run your agent, never for our own purposes or to train AI models, and the AI providers we work with don't train their models on it under their business terms.

Question 9

Where is the data stored, and who processes it?

Accepted Answer

With established cloud providers such as Cloudflare, plus the AI provider and the channels your agent uses (for example WhatsApp). The data processing agreement lists every provider and where it processes data, and we tell you in advance before adding a new one.

Question 10

How long are conversations kept? Can they be deleted?

Accepted Answer

You decide the retention period in our agreement, so you can review conversations and we can improve the agent. When our work together ends, we delete or return your data, unless the law requires it to be kept.

Question 11

Do customers know they're talking to an AI?

Accepted Answer

Yes. The agent says so in its first message, and we help you mention it in your privacy policy. Being open about it builds trust and is part of our agreement.

Question 12

Which data protection rules do you follow?

Accepted Answer

Albania's personal data protection law and, where it applies, the EU GDPR. Our data processing agreement is written to both.

Question 13

Is the first call free?

Accepted Answer

Yes. The intro call is free and without commitment. We listen to how your business works and tell you honestly whether an agent, automation or software would help.

Question 14

How long does it take to launch?

Accepted Answer

It depends on the channels and systems involved, and you get a timeline with your quote. One agent on one channel is a small project; systems with many integrations take longer. We test everything with your team before launch.

Question 15

Who owns what you build?

Accepted Answer

Unless we agree otherwise in writing, ownership of the custom work transfers to you once it's fully paid. Your data and content are always yours.

Question 16

Do you look after it after launch?

Accepted Answer

Yes. Agents get monthly reviews and improvements based on real conversations, and our hosting and support packages keep websites and apps secure and up to date.

Question 17

Why aren't there prices on the website?

Accepted Answer

Every business needs different channels, integrations and volumes. Instead of a price that fits nobody, we prepare a quote for what you actually need after a short call.

Question 18

How is an AI agent paid for?

Accepted Answer

Usually with a one-time setup fee and a monthly plan that covers hosting, AI usage, monitoring and improvements. Your quote shows both before you decide.

Question 19

What is the pilot programme?

Accepted Answer

For our first businesses we set up one agent on one channel, you use it with real customers for 30 days, and then we review the results together and you decide whether to keep it. The terms are agreed on a short call before we start.

Straight answers before you decide.

AI agents

Data, privacy and security

Working with us

Packages and pricing

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